Voiceblazer answers every call on the first ring, day or night. It looks up orders and accounts, resolves common requests and hands anything else to your team with a summary attached. No hold queues, no missed calls.
Picks up instantly, 24/7, in your brand voice. No hold music.
Works out what the caller needs and verifies who they are.
Looks up and updates orders, accounts and appointments in your systems.
Transfers to a person with a summary when it should, so nobody repeats themselves.
Voiceblazer handles the routine calls so your team can focus on the conversations that need a person.
Answers every call 24 hours a day in multiple languages, with no overtime or staffing gaps.
Checks orders, accounts, bookings and policies during the call, and makes changes.
Answers from your help center, policies and FAQs, and stays current as they change.
Transfers to your team with the caller's details and a live summary attached.
Opens and updates helpdesk tickets automatically, with the transcript attached.
Recordings, transcripts, outcomes and sentiment for every call, on live dashboards.
Where is my order, change the address, start a return.
Explain charges, fix duplicates and update payment details by secure link.
Book, confirm, reschedule and cancel.
Change contact details, plans and preferences after verifying the caller.
Walk users through troubleshooting step by step, from your own docs.
Pick up when your team is busy or offline.
You decide how the agent introduces itself. We recommend saying it's a virtual assistant, and you choose the exact wording, voice and tone.
It transfers the call to your team with the caller's details and a summary attached, so nobody has to repeat themselves. After hours, it can open a ticket or schedule a callback instead.
Your CRM, helpdesk, billing, order system, calendars and phone system. The agent reads and updates data during the call, and our API and webhooks send call data wherever you need it.
Yes. It answers 24 hours a day, every day, and handles thousands of calls at once, so there's no hold queue on your busiest days.
Yes. Agents can speak multiple languages, and you choose the voice, tone and pace for each one.
Tell us about your call volume, top call reasons and the systems you use. We'll build a demo agent on your own content so you can call it yourself.